Few important qualities of highly effective bots

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Bots are gaining popularity because they are effective in providing a good customer experience. As bots never sleep you always have the door open for your customers i.e. 24x7, 365 days. Although businesses love bots, often customers hate them due to legitimate reasons. The most common mistake bots do is that they pretend to act like humans, and they miserably fail on it. Bots are not a replacement for…